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FREQUENTLY ASKED QUESTIONS:What payment options does Star Sewer & Water District offer?Payment options include the following choices:
What are the charges for sewer and water service?A residential unit pays a flat fee of $22.00 per month for water and $25.00 per month for sewer. Fees for commercial accounts depend upon the size and type of business.Do you bill on usage?No, we do not bill on usage. We charge a flat rate every month.How do I start service?New Home Owners: New services are established with the assistance of your Title Company. Typically, seven to ten days after closing, we receive the Warranty Deed and any funds that were collected. At this point, we create a new account. Services are not disrupted except for non-payment. We suggest calling our office at 286-7388 to ensure we have received the appropriate documentation from the Title Company.Renters: The property owner or an authorized Property Management Company representative can direct the Star Sewer & Water District to place a renters name on an account by completing a Star Sewer & Water District Service Billing Directive. The Star Sewer & Water District Service Billing Directive can be located under the Forms section of the website. The property owner is still ultimately responsible for payment of the bill. However, both the tenant and the property owner/property management company will receive monthly bills and delinquency notices. Owners ask: Why am I getting a copy of the bill? It is Star Sewer & Water District's policy that all properties be listed and billed to the legal property owner or designated Property Management Company. However, as an additional service for our owner/tenant customers, the District can send a duplicate bill to the tenant at the property address. This allows the property owner to monitor all activities on their account. Who picks up my garbage? Star Sewer & Water District does not provide trash service. You should contact BFI or Allied Waste. When will I get my bill?Bills are mailed out on the last business day of the month. When is my payment due? Payments are due on the 10th day of the following month. If the 10th day of the month falls on a weekend or holiday, the payment is due the following business day. When are late fees assessed to my account? Account balances that are over 30 days delinquent will be assessed a finance charge of $1.00 or 10% whichever is higher.
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| Water Monthly Fee | $22.00 |
| Sewer Monthly Fee | $25.00 |
| Billing Directive Fee | $20.00 |
| Credit Card Service Fee | $ 2.00 |
| Returned Check Fee | $17.50 |
| Reconnect Fee (During Office Hours) | $25.00 |
| Reconnect Fee (After Hours) | $75.00 |
| Meter Tampering Fee | $1000.00 |
| ¾” Meter | $675.00 |
| 1" Meter | $800.00 |
| 1½” Meter | $1440.00 |
| 2" Compound Meter | $3200.00 |
| Broken Meter Charges: | |
| LIDS and Rings | $150.00 |
| MXU Whips | $ 15.00 |
| MXU | $175.00 |
| ¾” Meter | $150.00 |
| Register | $ 75.00 |
| Meter Base | $ 10.00 |
| Permit Application Fee | $5150.00 |
| Permit Transfer Fee | $500.00 |
Does the District have a residential vacancy policy?
No, the Star Sewer and Water District does not have a residential vacancy policy.
How do I get service from Star Sewer and Water District?
A prerequisite to getting sewer and water service is that the property must be annexed into the Star Sewer and Water District's boundaries. An annexation application can be found under the Forms section. It is a good idea to visit the Star Sewer and Water District's office to look at the sewer line maps before requesting annexation. Petitioners are responsible for all fees associated with the annexation process.
